This is a topic that has been of great interest to me over the years, running my previous business, as well as J4 Studios. No one likes to lose work. It’s a down economy. Few businesses have work to lose. But over the years I’ve come to see the importance of losing business. At...

When I started in the advertizing/marketing/design business 11 years ago, we printed every revision of a  job on the laser printer, burned the Quark files to a disk, get an actual signature from a creative director, put it all into a FedEx envelope and overnighted it to the client. No,...